FAQs

Shipping

When will my order ship?

Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

Will my products be shipped separately or together?

All the products in your order will ship together (except for Pillo, which ships separately due to its size.). Please note: if one of your items is out of stock temporarily, it will hold up your entire order until it becomes available. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.

How old do I have to be to order from Dame Products?

You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "Fulfillment Centers/DCL Logistics." It’ll be our little secret. ;)

NOTE: International shipments may include a customs declaration.

Do you ship internationally?

NOTE: International shipping does not include duties and taxes. Your local customs or post office may charge additional fees upon receipt. 

At this time, we offer international shipping to the following countries:

• Australia 
• Austria 
• Brazil
• Bulgaria
• Canada 
• Croatia
• Denmark 
• France
• Germany 
• Ireland
• Italy
• Hong Kong
• Japan 
• Luxembourg
• Mexico 
• Netherlands
• New Zealand 
• Norway 
• Philippines
• Russia
• Singapore
• South Africa 
• Spain
• Sweden
• UK 

Some products may only be available to ship to select countries. These shipping restrictions will be visible on the product’s page and in your cart. 

All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.

Please include a phone number with your order to ensure a prompt and accurate delivery.

How do I track my order?

You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have. 

What if my package is lost or stolen?

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.

Is Pillo's outer mailer sustainable?

Yes! Pillo arrives in a plant-based, biodegradable mailer — an Earth-friendly alternative to plastic bags. Dispose of it guilt-free. You can even compost it!

How does free shipping work?

Free shipping is available for orders over $100 being shipped to the US. We do not offer international free shipping at this time. Discounts dropping the order total below $100 disqualify that order for free shipping.

Returns & Exchanges

What's your return policy?

Purchases made directly from Dame Products via dameproducts.com may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at support@dameproducts.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. 

If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.

How do I start my return?

Please contact our customer service team at support@dameproducts.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. Refunds will be processed in the form of a gift card for store credit.

What if I bought my product from another website, retailer, or store?

Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.

Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.

What if my product is defective?

Defective products are under warranty for three years with proof of purchase. See Warranty for details.

Warranty Info

Dame Products warrants all products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein

Implied Warranties

THE FOREGOING IS THE SOLE WARRANTY FOR THE PRODUCTS. DAME PRODUCTS HEREBY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. DAME PRODUCTS' LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THE FOREGOING PARAGRAPH WILL BE LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT BY DAME PRODUCTS OR ITS AUTHORIZED SERVICE CENTERS. THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Remedies

IN NO EVENT WILL DAME PRODUCTS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.

Product Information

Where are your toys made?

Our vibrators and Pillo are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly! Our Alu lubricant is made in the US.

What do your products come with?

All of our vibrators come with a USB charging cable and a user manual. Wall adapters are not included for any of our products. Eva comes with a charging base that has a lid for storage. Zee, Arc, Fin, Kip, and Pom come with fabric storage bags.

What material are your vibes made of?

All of our vibrators are made of medical-grade silicone, with the exception of Zee, which is soft-touch ABS plastic. We do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.

Does Eva II always stay in place, for every vulva, in every position, with every partner, every time?

Nothing related to sex is one-size-fits-all! Your experience with Eva II depends on your anatomy and how you like to have sex.

We designed Eva to provide a comfy fit for a wide variety of people with vulvas, and refined that design until a strong majority reported it stayed secure in most positions.

Our testing shows that Eva’s compact size and conforming shape make it a step-up from a bullet or other vibrator, even when it needs a little help to stay in place. Because Eva's wings do most of the work, pressure between bodies or from a finger can do the rest.

How am I supposed to use Fin and its tether?

However you like! We designed Fin to be a very versatile toy that promotes experimentation. You can use the included tether for more security, or remove it for a quicker way to bring Fin in and out of the action. Fin can be held at the tip of your fingers or close to your palm, above or below the hand, and with either end of the bulb facing forward.

What are the best ways to use Fin?

We wrote a whole blog post about it!

What material is Pillo made of?

Pillo is made out of polyurethane foam, and covered with a nylon inner liner and a cotton blend outer shell.

Why does my Pillo smell a little funky?

No need to worry! The foam production process involves expanding the material with gas, and very new foam might need a little more time for that gas to dissipate. We recommend removing Pillo’s outer and inner cover, and letting the foam sit on its own for about a day, out of the sunlight.

Where is the Eva II? I only see Eva.

We renamed Eva II to Eva! We only sell the 2nd-generation Eva on our site. (The original Eva was discontinued in 2017.)

Need to know which version you have? The current version of Eva has a top button and no hole for a charger. The first-generation Eva has a hole on the top and a front-facing button.

Accounts & Subscriptions

How do I log into my account?

You can log into your account by clicking the Oh-Face icon in the upper right corner of dameproducts.com, or by visiting this link.

Do I have an account? I’m not sure if I have one already.

If you’ve ever made a purchase from dameproducts.com of any kind — whether it’s a subscription or a simple one-time order — then your account is waiting for you to claim it. Just visit this registration link and sign-up using the exact same email address you used to place the order.

Once you’ve created a password and confirmed your email address, you will see your order history, shipping address details, and any subscription options, if you have any.

How can I cancel my subscription?

In order to cancel your subscription, you will first need to log in to your account. Once you’re logged in, click the Manage Subscriptions tab.

You’ll see the information for your active subscription. Just click the Cancel link to the right, and your subscription will be cancelled.

How can I update my billing information?

You will first need to log in to your account. Once you’re logged in, click the Manage Subscriptions tab.

From here, just click Billing Info, and you’ll have the option to change your payment method and billing address.

How can I update the shipping address for my subscriptions?

You will first need to log in to your account. Once you’re logged in, you can View All your addresses, edit them, and add more.

How can I change my subscription schedule, or skip a delivery?

In order to cancel your subscription, you will first need to log in to your account. Once you’re logged in, click the Manage Subscriptions tab.

From here, click Delivery Schedule, and you’ll see you next few scheduled deliveries. You’ll have the option to Skip them, or to Edit them to change the next payment date, the frequency, or even the item quantity.

Rewards + Referrals

How do I join the rewards program?

All you need is an account on dameproducts.com! If you haven't made an account with us yet, sign up here. You'll need to create an account to redeem any referral discounts as well. 

If you have more than one account and would like to merge them, contact customer service at support@dameproducts.com. We are unable to adjust VIP Tiers, but can assist in moving points from one account to the other. We recommend using the same email for all purchases for this reason.

How do referrals work?

Referred friends must be first-time customers for both of you to receive referral rewards. Referrals must be initiated through the referral module on the rewards page or using the unique referral link on your account page. (You need to create an account to redeem your rewards.)

Once your friend makes their first purchase over $49 with your link, you will receive your reward. We'll send you an email whenever one of your referrals uses your code to make a purchase. You can also check your 'Rewards History' to see a list of any points that you have received for referrals.

If you receive an error message, there may be a typo or you may need to add a comma between them. If you are still having problems using the email referrals, we recommend using your unique referral link on your account page.

How do I earn points for my birthday?

To receive your birthday bonus on your actual birthday, you must register the date at least 30 days before your birthday. If your birthday falls within the waiting period, you'll receive your bonus after 30 days. We'll send any future birthday bonuses on your actual birthday.

If your birthday had already passed in the calendar year when you signed up, you would receive your first birthday points in the following year.

How do I redeem my rewards points?

Before checking out, ensure that you are signed in to your account. You can generate your discount code on the rewards page or select it from the dropdown at checkout.

You must have a minimum balance of at least 200 points each time you would like to make a redemption. Orders must be over $49 to be eligible for the discount. You may redeem discounts up to $40 off your order using points. Points cannot be redeemed on orders including a subscription product.

Are costs related to shipping and taxes included in rewards?

Points are earned based on your complete order total, including taxes and shipping costs.

What happens to my points if I make a return?

If you purchased the item you’re returning with points, they will be credited back to your account. When you return an item, you lose any associated credit you earned by buying the item in the first place.

Can I combine my points with other discounts?

Unfortunately, rewards credits cannot be combined with other promotions or discount codes.

How do I get free shipping as a Pleasure Personified member?

As a Pleasure Personified member, your free shipping is automatically applied at checkout. Remember to sign in first! Please note free shipping applies only to domestic shipping within the US.

How long will it take for points to be available in my account?

You should receive points in your account instantly once you complete a promotion or purchase. If you made previous purchases under your rewards account email, your points will appear in your account within a few hours.

Do my points expire?

Nope! Your points will never expire. 

Still have questions?

Get in touch.

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